One idea a week, on keeping a team in time.
Short pieces on selling, service, and the habits that hold a week together. Written for people who lead teams that talk to customers. Sent every Monday morning.
Not a roundup, not a link dump, not five things I read this week. One argument per issue, made properly.
Long enough to say something. Short enough to finish before your coffee gets cold.
Six in the morning, Eastern. Same time every week, which is the whole point of the name.
In a rough month, production is the wrong first question.
The product was fine. The chair was the problem.
Fifty quotes by Thursday. By Wednesday nobody remembered agreeing to it.
No physician hands you a script on the way past reception. But we quote before we know what the customer is afraid of losing, and then wonder why it got shopped.
One excellent customer conversation a day is 138 a year. One a week is 46. Same hours, same desk, same activity report. The difference is invisible until December.
The first ninety days have adrenaline in them. The middle has none, and that is where people quietly decide it isn't going to work.
I spent six weeks building a life insurance curriculum. Ninety days later, one agent was using it. That is the moment I stopped believing training was about information.
The first attempt is theater. The second attempt is the training.
Free, weekly, and easy to leave.
No sequence, no upsell, no course at the end of it. One idea on Monday, and an unsubscribe link at the bottom of every issue.
Charlottesville, Virginia